Main Street Health at 460 Main Street East Unit M3 in Hamilton, Ontario

Reviews about Main Street Health

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  To echo other reviewers, Dr. Jenny was indeed very good. However, the office staff are incompetent, rude, and potentially criminally negligent. I received care late 2016 and in May 2017, I received a notice that the clinic had "forgotten" to submit my payment online. Because so much time had passed, they needed me to submit signed paperwork to them in order for the claim to be filed. This letter was swiftly followed by two other letters, threatening me with a collections agency if I did not remit the payment for the service which, due to their own gross incompetence, they had not been compensated (allegedly -- who knows if this is actually the case; pending investigation from the insurance company). I complied with their request, and sent them the signed paperwork ahead of their deadline, yet they still turned the account over to collections and now I am required to pay -- in both time and money -- for their inability to do their job. It is shameful that they would treat their clients in such a careless and disrespectful manner, and I strongly urge you to consider going elsewhere for your care. As an aside, I arrived for a physiotherapy appointment only to learn that Dr. Jenny was "no longer with the clinic." I can only speculate how they treat their staff if their disregard towards their clients is any indication.
  by Abigail Owen

  May 12, 2017

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