Beattie Pet Hospital Hamilton at 34 Stone Church Road West #100, Ancaster in Hamilton, Ontario

Reviews about Beattie Pet Hospital Hamilton

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  This is by far the worst clinic I've ever experienced in my entire life. They treated my 2 year old cat terribly. We had initially let them know she had anxiety and was very scared and they were very uncaring. She had a bad tooth that was loose and she had been nipping at her tail which caused a lot of blood and her to get extremely anxious. Our first visit consisted of waiting about 40 minutes even though she had an appointment, and vet #1 giving her a once over and telling us she needed 4 teeth extracted and that her tail would heal over time as it would dry up with air contact and to not wrap it. She gave us a price of $900 for dental surgery and gave us antibiotics. We took the antibiotics and said we would call about the surgery, which literally the next day her bad tooth fell out of her mouth she was fine with no pain. After about two days of taking the antibiotics she received panic attacks which made her chew her tail so we took her in as an emergency where vet #2 saw her in a decent time, however the assistant was very rude and said "i don't even know what's going on" and walked away when she wanted to take our cat to the back without us even explaining what was happening. Vet #2 wrapped her tail and gave her pain medication which helped out a lot and said to come back in three days to get her tail re-wrapped at no charge. When we came back just today for our re-wrap, we waited an hour and a half. I would usually not have any problem with that because I understand there are emergency animals and sometimes things can run a little behind but we had seen the entire waiting room clear out as we still waited. Even after being placed in an exam room close to the back after 40 minutes of waiting we had to wait an additional 50 minutes to be seen by the doctor when all they did was wrap the tail. Again I would have no problems with that, however, since our exam room was so close to the back I could hear the vets and assistants entire conversations. Vet #3 took our cat to the back to re-wrap her tail which she sighed on her way to the back, and I heard her try to find someone to help her doing the wrapping and overheard some girl say "I didn't eat all day I'm not doing it" and tons of laughing for another 15 minutes. After they wrapped my cat's tail we went outside to pay because they gave us new antibiotics in which they had charged us for the wrapping and when we explained that vet #2 had said our wrap would be free the secretary went to ask someone in the back, then came back out and just said "there's no note and there's nothing i can do unless you want to wait for the vet to come back out" and got very, very aggravated. She was not kind or concerned but rather uncaring and just wanted us out of her face, claiming she won't take our word for it and vet #2 wasn't in that day. We explained we have waited over 1.5 hours and that it's ridiculous how one person claims one thing and another claims something else and she just kept sarcastically replying that it's not her problem she's only going with their "policy." The wrapping wasn't an issue to pay for but the secretary didn't offer any solutions, didn't claim we could be refunded if we figured out the situation and only implied that we weren't being truthful since she wouldn't "take our word" even though we have spent tons of money there for three visits and have been taking all of our other pets with us. Currently, it's been about two hours and my cat has ripped off the bandage because they didn't wrap it properly, she's bleeding everywhere and won't stop biting at herself.
  by Jounna Zein

  June 03, 2017

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